It tells you your day, in words.
No dashboards to decipher: who's waiting, what Meta has approved and what's left, said the way someone on your team would tell you.
When you open Connect
Every sentence takes you there.
What's underlined can be tapped. “3 people are waiting” opens the inbox, with whoever has waited longest at the top.
Prefer numbers? One tap.
The same day, in panels: every sentence becomes its number. Switch whenever you like, here too.
Illustrative example
One conversation
01
Someone writes to you.
The message lands instantly in your whole team's inbox, with whoever has waited longest at the top.
02
You have 24 hours to reply.
While the conversation is open, you can reply with whatever you like. Meta gives 1,000 free replies a month per number, and Connect tells you how many you have left.
03
The right person replies.
Assign it to someone on the team, leave a note the customer can't see, or use a saved reply with a shortcut.
04
And you know it arrived.
Every message with its status and time: sent, delivered and read. If something fails, we tell you why and what to do.
05
To write first, a template.
After 24 hours, WhatsApp asks for a template approved by Meta. Connect offers it to you as you write and shows its status and, if Meta rejects it, why and how to fix it.
What's included All your WhatsApp, in one place.
To answer, notify and stay organised with your whole team from the browser, with nothing to install and through Meta's official platform.
One inbox for the whole team
Mine, unassigned and all, with whoever has waited longest at the top. Internal notes, labels and who handles each conversation.
Connect your number
A new number or the one you already use in the WhatsApp Business app, with up to six months of conversations. Nothing technical.
Templates, as on your phone
You write them seeing how they'll arrive, with named variables, and see their status in real time: approved, rejected or paused, with the reason and how to fix it.
Contacts with their permission
Each person's profile, with labels, custom fields and their permission. Import them from Excel or CSV, stating where that permission comes from.
Quick replies
What you repeat most, saved behind a shortcut: type “/hours” and it appears in full, with the name of whoever wrote to you already filled in.
Welcome and out of hours
Your opening hours and holidays. Anyone writing for the first time, or while you're closed, gets your message instantly.
Your team, each with their role
Owner, Admin and Customer service, each with their own part. And two-step verification, which you can require for everyone.
Today and your numbers
Conversations, messages, first-reply time and what Meta charges you each month.
Link and QR code
For your website, your business card or your shop window: whoever opens it writes to you with one tap, with your first message already written.
What WhatsApp costs What Meta charges, before it charges you.
Meta charges your business directly for each message, depending on its type and the recipient's country. We add nothing on top: Connect just shows you the bill before it arrives.
- 1,000free replies a month per number, which Connect counts for you, telling you when they run out
- €0commission on your messages: what's Meta's is paid to Meta, with your card
- BeforeMeta's invoice arrives, what you've spent this month, by message type
Data and privacy Your conversations, encrypted and in Europe.
We keep what your team needs to work, and only for as long as you decide. Your business is the controller of its customers' data, and we process it only on its instructions.
How to ask for your data to be deletedPrivacy policyTerms of use
Encrypted
Messages, contacts and Meta credentials are stored encrypted, and each business only sees its own.
In Germany
Big Plum Connect is hosted on servers in Germany, within the European Union.
12 months, or less
Each message deletes itself when its time is up. By default, 12 months; you can shorten it to 6, 3 or 1.
Copy and erasure
If someone asks you for their data or to erase it, you do it from their profile, with their copy ready to hand over.
Two steps
Two-step verification to sign in, and you can require it for your whole team.
Who did what
A log of sensitive actions, without their content, that your business can check for 90 days.
In the workshop What's coming.
Connect grows piece by piece, and each piece arrives when it's done well. No dates we can't keep.
Sends
To a list, with its template, at each person's time and with what it will cost before sending.
Replies and flows
Keywords, menus and forms inside WhatsApp, always with a handover to a person.
Booking assistant
It understands what people ask for, offers the nearest free slots and a person confirms.
Your website and your tools
An API and connection with Make, Zapier or n8n: the same things you do in Connect, from outside.
AI that helps you
It suggests the reply, summarises and sorts. A person always reviews it before sending.
And further ahead: calls, a product catalogue and accounts for agencies.
So there's no doubt What it isn't.
We'd rather say it clearly before anyone assumes otherwise.
It isn't a robot that answers for you.
What's automatic is what you write, and there's always a handover to a person.
It doesn't write to anyone who doesn't want it.
No permission, no offers, and an opt-out is respected instantly.
It doesn't resell Meta's messages.
Meta charges you for them directly; we add nothing on top.
It isn't a CRM or an all-in-one.
Only WhatsApp, through the official channel. That's why it does it well.
Frequently asked questions Big Plum Connect, clearly.
What people usually ask us about the tool and about WhatsApp Business Platform.
Is Big Plum Connect a WhatsApp or Meta app?
No. It's a Big Plum Digital tool that uses WhatsApp Business Platform, Meta's official platform for businesses. Meta and WhatsApp have their own terms and privacy policies.
What's different from the WhatsApp Business app?
The app is for one phone and one person. With Connect, your whole team answers at once from the browser, with assignments, notes, templates, permissions and numbers. And you can keep using the app on the same number.
Can I use the number I already have?
Yes. You can connect a new number or the one you already use in the WhatsApp Business app, which brings up to six months of conversations. We guide you step by step, with nothing technical.
How much does sending messages cost?
Meta charges for that, directly to your business, depending on the message type and the recipient's country. Each number has 1,000 free replies a month. Connect tells you how many you have left and what you've spent with Meta each month; we charge nothing on your messages.
Can several people use it at once?
Yes, that's what it's for. Each person signs in with their own account and role (Owner, Admin or Customer service), sees which conversations are theirs and can leave notes for the others.
Can I send marketing messages?
Yes, with marketing templates approved by Meta and only to people who have given you permission to receive offers. Connect won't let you send them to anyone else and respects every opt-out instantly. This is explained in our terms and the WhatsApp Business policy.
Where is my data and how long is it kept?
On servers in Germany, encrypted. Messages delete themselves after 12 months, or sooner if you decide (6, 3 or 1 month), and you can erase a person's data whenever they ask.
How do I ask for my data to be deleted?
Write to us at hola@bigplumdigital.com saying it's about Big Plum Connect. It's explained step by step in the privacy policy.
Let's talk.
Question sent
Now we'retalking.
A person reads it, calmly, and replies with what you need to know. No automatic replies.
Denmark and Spain share the same time zone.